Ease of implementation, no capital investment, pay-as-you-go pricing, reduced system maintenance and access to the latest technology.
By Capturing resource skill sets in the routing
database contacts are routed to the right
resource by skill type.
Agents has a rich Unified Agent desktop with
advanced contact handling features, on demand
access to customer information and immediate
access to experts.
Lower service costs by automating self service
interactions across multiplw media inclusing voice,
mobile, and integrated voice response to
outbound voice, email and SMS text Interactions.
Monitor and analyze virtually everything in your
contact center - from wait times to average answer
speeds to percent reduction over the past year in
abandoned call times.
Get real-time monitoring to make "on the fly"
decisions and leverage historical data to develop
new and improved procedures.
Capture customer interactions across a wide range
of channels, Reliably record all voice transactions
across multiple sites, and capture transactions that
may be of particular interest to you.
Let customers contact you through their channel
of choice(Voice, email, chat or Video).
It is a customized IVR application that makes
outgoing calls to inform the recveiver with a voice
message. It works by extracting numbers from a
database or basic spreadsheet to make the call.
S-Blox Cloud Contact Center software eliminates the
hassle and expense of traditional on-premise contact
center software. Agents can log into S-Blox from anywhere
- they just need a computer, a headset, and a high-speed
S-Blox provides everything you need to run an effective
inbound, outbound, or blended contact center, including
omnichannel management applications such as real-time
and historical reporting, recording, quality monitoring,
CRM integrations, and more ...
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